FAQ

How can I add my registration for a Learn@Work instructor-led training to my Outlook calendar?

If the instructor-led course is designated by the ‘Owner’ to send you an email notification upon registering, then it’s a simple process to add the email as a calendar entry. Open the email to review the content and click on Message. Select Create an Appointment from the Quick Steps menu as shown below. Save the appointment box that appears and it will add an entry to your calendar as a reminder that you have registered to attend the training.

 

Is there a preferred authoring software to use when creating web based learning modules for Learn@Work?

Yes. Adobe Captivate is the preferred tool for all learning design and creation. All web-based modules should be built using this software, which is available through our Software Licensing group at a significant discount. More information on purchasing the software may be found on their website, sl.wustl.edu.  Certain exceptions may apply where modules have been purchased from an outside vendor if approved by the system administrator and Learning Governance group.

I’ve received an email notification stating that I have training to complete, but the links in the email are not working. Am I required to take the training modules and if so how do I access them?
The training modules that are listed in the email notification are required for you to complete. To locate them you will need to log into Learn@Work using the button to the right of this page. Access your ME page from the left side of the green banner across the top of the page. Once you click on ME, your Plan will appear in the view listing all assigned and in progress training modules. To access a training module, click on the title of the training and click the Enroll or Launch button to view and complete it. You can always return to the ME page to access additional modules through the link at the top of the page.

I’ve completed the Compliance Profile and am reviewing the My Compliance Profile Summary page. Why does it show that I need to take multiple courses that were completed in the previous system?
The Compliance Profile automatically accesses the My Compliance Profile Summary page as soon as the learner submits their responses. This page lists the answers they provided along with any required training for each ‘Yes’ answer. At this point though, they are not yet assigned and are merely a reference guide. Each night a process runs to assign training. This process looks at the ‘Yes’ answers that assign training and compare them to any training that has already been completed by the learner. Any course that is assigned by a ‘Yes’ answer that has not been previously completed will be assigned to the learner. These assignments are then available on the learners ME page to launch and successfully complete.

What is a ‘My Plan Summary Alert’?
The ‘My Plan Summary Alert’ is a monthly email alerting you to training you are scheduled to complete. The email will detail any training that has been assigned, is due soon or is overdue. This email will come from wustl@sabacloud.com. Links within summary alert emails will always start with https://na1.sabacloud.com. For more on the summary alert email, click here.

How do I login to my Learn@Work account?
You can access your Learn@Work account by logging in with your WUSTL Key. For more information about the WUSTL Key or to recover your WUSTL Key password, click here.

What are the supported browsers for Learn@Work?
Learn@Work is designed for use with the most recent versions of Mozilla Firefox, Safari, Google Chrome and Internet Explorer versions 9 or newer. Internet Explorer versions 6, 7 and 8 are not supported by the system and will not provide all services. If you are using one of these versions, please contact your technical support team to request an upgrade or the installation of an additional browser.

When are new people able to log in and access training?
When a user is able to log into the system differs between employees, non-employees, students and collaborators. While employees take an overnight process for access to be available, N-ID collaborator access can take up to 48 hours. For more information related to user record creation in Learn@Work, please contact the Help Desk or the LMS Administrator via the contact information to the right of this page.

How do I know if I have access to reports and who can I contact to obtain access if I don’t currently have it?
Users with reporting access will see an option for Admin at the top of the page within the green banner once you have logged into the system. If this option does not appear, then you will need to fill out and submit a Learn@Work Security Authorization Form. The form will need to be completed and signed by the appropriate signatory person for your department and then emailed or faxed to the administrator for processing. A notification will be sent by email once the access is available.